Customer Terms of Use & Buyer Terms
Rules for customer accounts, shopping, orders, payments, delivery, returns and marketplace use.
1. Scope and acceptance
These terms apply when a customer browses, creates an account, places an order, uses promotions, posts content, contacts support or otherwise uses NOVYRA. Additional product, seller, payment, shipping or campaign terms may also apply. Rights that cannot legally be waived remain unaffected.
2. Customer account and eligibility
Customers must provide accurate information, keep credentials confidential, maintain control of registered email/phone and promptly report unauthorized access. NOVYRA may ask for verification when required for account security, high-risk orders, refunds or fraud prevention.
3. Marketplace role
NOVYRA may sell products directly and may also operate as a marketplace connecting customers with independent sellers. The product page and invoice should identify the responsible seller where applicable. Seller-specific warranties, fulfilment and statutory obligations may apply in addition to platform support.
4. Product information
Product descriptions, images, specifications, compatibility, size, stock and delivery estimates are intended to help purchasing decisions. Sellers are responsible for accurate listings. Minor packaging or manufacturer updates may occur where they do not materially change the product.
5. Pricing, taxes and errors
Displayed prices may include or exclude taxes as indicated at checkout/invoice. Promotions may have eligibility limits. If a genuine pricing, catalogue or technical error occurs before fulfilment, NOVYRA or the seller may contact the customer, correct the error or cancel/refund the affected item as permitted by law.
6. Orders and order acceptance
Submitting an order is a request to purchase. An order may be confirmed, split by seller/warehouse, held for verification, partially fulfilled or cancelled if stock is unavailable, payment fails, address/serviceability fails, fraud risk is high or the item cannot lawfully be supplied.
7. Payments
Available methods may include COD, UPI, cards, net banking, wallet, gift cards or third-party payment methods. Payment credentials should be processed by approved payment providers; NOVYRA should not store raw card credentials. Refund timing may depend on banks and payment gateways.
8. Delivery and tracking
Customers must provide a complete serviceable delivery address and reachable contact number. Estimated dates are not guarantees. Orders may be delivered in separate shipments. Tracking, delivery OTP, proof of delivery, address correction and re-attempt rules may apply.
9. Cancellation, returns and refunds
Eligibility depends on product category, seller policy, condition, return window, hygiene/safety restrictions, warranty terms and applicable law. Refunds may require pickup/inspection. Fraudulent, substituted, used or materially damaged returns may be declined where lawful.
10. Promotions, wallet and loyalty
Coupons, cashback, gift cards, loyalty points and referral benefits may have validity periods, product/seller restrictions, minimum values and usage limits. Benefits have no cash value unless expressly stated and may be reversed for cancelled, refunded, fraudulent or abusive transactions.
11. Reviews, Q&A and user content
Customers should post genuine, relevant and lawful content. Fake reviews, undisclosed manipulation, harassment, personal data, illegal content, copied content and spam may be removed. By submitting content, the customer grants NOVYRA permission to display and moderate it for marketplace operation.
12. Prohibited conduct
Users must not misuse accounts, automate abuse, scrape protected data, manipulate offers/reviews, attempt unauthorized access, place fraudulent COD orders, misuse returns/refunds, impersonate others or use the platform for unlawful activity.
13. Intellectual property
NOVYRA branding, platform software and original platform content are protected by applicable intellectual-property law. Seller and manufacturer marks remain the property of their respective owners. Users must not copy or misuse protected material without authorization.
14. Third-party services
Payments, couriers, maps, messaging, authentication, KYC and other services may be provided by third parties under their own terms and availability. NOVYRA will reasonably coordinate platform support but cannot control every third-party outage or network event.
15. Security and fraud controls
NOVYRA may use login alerts, 2FA, session controls, device/IP signals, risk scoring, OTP checks, order holds and manual reviews to protect users and the marketplace. Security checks may delay or block suspicious activity.
16. Suspension and termination
Accounts may be restricted or suspended for serious policy violations, fraud, security compromise, legal requirements or repeated abuse. Where appropriate, users may be asked to verify identity or resolve an issue before access is restored.
17. Disclaimer and liability
NOVYRA aims to provide reliable marketplace services but availability can be interrupted by maintenance, networks, couriers, payment providers or events beyond reasonable control. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
18. Communications
Transactional messages may be sent for account security, orders, payments, shipping, returns and support. Marketing messages should follow the user preferences and applicable consent rules.
19. Changes to terms
Policies may be updated to reflect product, legal, security or operational changes. Material updates may require users to accept a new version before using protected features such as checkout.
20. Governing law and grievance support
These terms are subject to applicable laws of India and mandatory consumer protections. Dispute venue and grievance contact details should be configured using NOVYRA Admin > Legal & Trust before public launch.
Operator & support
NOVYRA
Jurisdiction: India. Nothing in this policy removes rights that cannot be waived under applicable law.